T-Mobile in Edmonds, WA Open now

Reviews about T-Mobile

• ★ ☆ ☆ ☆ ☆

  February 03, 2020, by Keith Hodges
  I just had an absolutely terrible experience at this TMobile store. I went to get a new screen protector because the old one had bubbled and had a small tear. I was under the impression a replacement screen protector would be free being that when I got my S8 they up sold me on a speaker, an overpriced case ($45), a plastic screen protector ($35) not the glass and a popsocket. First off she said that this bundle was the only way they currently sold tha shape phone. When I asked how they could get away with charging $35 for a screen protector she told me that it was guaranteed for life. If it ever bubble it or voiced your door came loose just come back to the store and they would fix it. She seemed nice so I bought the overpriced screen protector as well as the other overpriced accessories she wanted to sell me. It turns out she was straight up lying to my face I went in this morning and Jordan was working. He informed me that a new screen protector is not free and they do not guarantee their install and it's all on you the moment you walk out of the store. I'm wondering if she's lying about having to buy the bundle as well. Now I have all these items on my account that I'm paying off month by month in a little installments. Items I really didn't want and each one is overpriced. And once Jordan found out I wasn't going to buy anything I got absolutely minimal effort from that guy. I had to ask multiple times if he would look up who sold me all that gear months ago and who the manager was before I got a name out of him. When I asked him where the screen protectors were located so I could look at the price they charve he just pointed across the store and grunted. Keep in mind I was the only customer in the store at the moment. This is just terrible and unacceptable customer service. My family and I have been T-Mobile customers for 18 years but I don't care if you're a new customer customer you should not get treated so poorly. So for Jordan standing behind his desk sipping his tea doing absolutely minimal work and not helping a customer at all and for Britney, if that is the correct name for the girl that straight-up lied to my face in order to upsell me accessories months ago, I give one star and that's only because 0 stars is not possible. I will stick with calling customer care for all my needs in the future and I will avoid dish T-Mobile location at all costs